Frequently Asked Questions

ORDERS

How do I know if you have received my order?

Once placed, you will receive a confirmation email with full details of your order and payment invoice.

How can I pay for my order?

Payments can be made through your Paypal account, or via credit card that is processed securely online via eWay.

Can I make changes to my order once placed?

Unfortunately, once you’ve placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.

What should I do if I receive an incorrect or damaged item?

We’re sorry to hear that you’ve received an incorrect or damaged item. Please send us an email within 72 hours of receiving your order and let us know your order number, the product you were supposed to receive or details of the damaged item and any further details. Please do not dispose of any products unless authorised to do so by Healthbuzz.

 

SHIPPING

Shipping options

We offer free shipping on orders over $150 (after all discounts are applied). 

* Free shipping applies to metro areas only (excludes WA,NT & TASMANIA). 

 For orders under this amount, the delivery fees will be calculated at checkout.  We have several delivery / shipping options available.

Do you deliver to PO boxes?

If your delivery preference is to a PO box, this can only be completed through Australia Post and will be the only available delivery option.

Do you ship internationally?

We currently are only shipping within Australia.

Can I change the delivery address once the order is placed?

Once the order has been confirmed a change of address is not usually possible.  Please contact us as soon as possible on info@healthbuzz.com.au and we will do whatever we can to help.

When will my order be dispatched?

At present, due to increased demand, we are experiencing a turnaround time of approxamitley 2 days for picking and dispatch of orders. 

Will I be able to track my order?

Yes!  Once your order has been dispatched, you will receive an email with your parcel tracking number and a link where you can click to check the status of your delivery.

What if I’m not home for my delivery?

For your security, all of our parcels require a signature on delivery.  If a delivery cannot be made, the driver will leave a delivery card at your nominated delivery address.  If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel with instructions of how to collect.

 

RETURNS

Can I return an item from my order?

Unfortunately we are not able to accept returns on our food products for change of mind.  Should an item be incorrect or damaged, please follow the steps outlined below.

I have received an incorrect or damaged item?

We’re sorry to hear that you’ve received an incorrect or damaged item. Please send us an email within 72 hours of receiving your order and let us know your order number, the product you were supposed to receive or details of the damaged item and any further details. Please do not dispose of any products unless authorised to do so by Healthbuzz.

What is your returns policy?

All claims must be made within 72 hrs of delivery.

All claims will require evidence to support your claim.

• this will include (but not limited to): photos of the fault, batch number, product ID, date of purchase, best before date, invoice number etc.

In the unlikely event of a major defect or fault, you are entitled to a full refund

Please note:

• Do not dispose of any item (or packaging) relating to your claim, unless you have written confirmation to do so. We may require this information for further investigation and/or a return of the product.
• If a product is requested to be returned to us, we will notify you and make the necessary arrangements.  
• Refunds for approved claims will be applied promptly to your credit card or original method of payment.
• We will confirm in writing once we have processed the refund. This may take 3-5 days to appear.
• If your refund has not been received within 10 working days, please contact us at accounts@healthbuzz.com.au.

 

Price Guarantee

Here at Healthbuzz we want to ensure you are satisfied that you are buying the best priced health foods.  Should you find the same product at another online retailer for a better price, please let us know within 48 hours of your purchase and we will refund the difference……. Guaranteed!

(Conditions:  Product must be same size, country of origin and matched to an Australian online retailer for current pricing only. Price match doesn’t apply to sale of discontinued lines, run out or on sale items. 

Please send an email with details to info@healthbuzz.com.auand we will be back in contact with you as soon as possible.)

 

Health (buzz) and the Environment

Our team is passionate about health and the environment and believe that every little bit we can do helps.

We are pleased to confirm that all of our products are GMO free (free from anything genetically modified).

We use BPA free packaging for our products, recyclable cardboard for our delivery cartons and our packing material is compostable, water soluble and made from natural wheat-free starches.

Our products are palm oil free – we scrutinise all stocked lines to ensure that we, and our customers, are not contributing to deforestation and the many ongoing effects of this practice.

 

Allergens

Please note that our products are packed in an environment and on equipment that have packed products containing products such as peanuts, tree nuts, sesame, soy, milk, egg and fish derived product and may therefore contain traces of any of these allergens.  Products not containing gluten are packed in dedicated gluten free packing facilities so cross contamination is not an issue.  Please refer to the allergen information on each product page for more specific information.